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FAQ
Frequently Asked Questions
Q: What address do I use to mail my orders to?
A: Our address for mailing is: InCASEyouasked.com, 3855 W. Market St., Akron, OH44333
Q: Does InCASEyouasked.com accept Purchase Orders?
A: Yes.
Q: Does InCASEyouasked.com accept charge cards?
A: Yes, we accept Visa, MasterCard, and American Express for orders shipped within the Continental U.S via PayPal.
Q: How can I make a payment for order shipping outside the USA?
A: You will need to contact us via e-mail to request payment instructions. We will accept wire transfers from Western Union or Direct Deposits into our Bank Account, we DO NOT accept charge cards outside the USA at this time.
Q: Does InCaseyouasked.com charge for shipping & handling?
A: Yes we do. Use the shipping calculator in our shopping cart to determine shipping cost to your destination. Locations outside the Continental U.S. will need to contact us for shipping cost.
Q: What methods of shipping does InCASEyouasked.com use?
A: We use Federal Express and UPS for most shipping and in some instances the US Postal Service.
Q: Does InCASEyouasked.com ship outside the United States?
A: Yes we do. Please contact us for payment options and shipping costs before placing your order.
Q: Does InCASEyouasked.com have a minimum order?
A: No, we gladly accept any order.
Q: How do I place an order?
A: To place an order you can purchase right here on this web site, or if you prefer, you can email your request, or give us a call at 888-282-6561.
Q: How long does it take before I receive my order?
A: Normally 7-10 business days for most items in some cases where items are special order it may take longer.
Q: Does InCASEyouasked.com ship outside the U.S.?
A: Please email us with your request.
Q: Does InCASEyouasked offer any catalogs?
A: Yes, most of the companies we deal with offer catalogs. Please email us for your request.
Q: What is the InCASEyouasked.com Return Policy?
A: NO returns will be accepted after 10 days from the date of original invoice. Some items that are special order may be non-returnable.. Shipping is NOT refundable on returns and the customer is responsible for all shipping costs for returning item(s) back to InCASEyouasked.com.
Q: Is there a re-stocking fee for returns?
A: All items returned are subject to a 20% restocking fee at the discretion of InCASEyouasked.com. Items returned for exchange for another item or items of equal value within (7) days from the date of purchase are NOT subject to a 20% restocking fee. Items that are considered special order are non returnable and all sales are considered final.
Q: What is you return policy if I received a damaged shipment?
A: All damage claims must be reported to InCASEyouasked.com within seven days from the date of invoice. NO claims will be honored after seven days. All returns must be authorized by InCASEyouasked.com. Please email us immediately if you experience any damage.
Q: What address to I use for returns or repairs?
A: Our address for shipping us repairs is InCASEyouasked.com, 3855 W. Market St., Akron, OH44333. Returns should also be sent to this address but require a Return Authorization before you send your return.
Q: Is the payment secure?
A: You can shop at [www.incaseyouasked.com] online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
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128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
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Industry leading encryption hardware and software methods and security protocols to protect customer information.
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Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/ ].
[www.incaseyouasked.com] is registered with the Authorize.Net Verified Merchant Seal program.
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